Refund Policy
If the service is not right for you, contact us or use Paddle buyer support within the 30-day refund window after purchase or renewal.
Refund window
Approved refunds are returned to the original payment method, with final timing depending on the payment network or bank.
We offer a 30-day refund window from the original purchase date or the most recent renewal date.
If you were charged twice, renewed by mistake, could not access the service, or received something materially different from what was described before purchase, contact us first.
How to request a refund
Send us, or submit to Paddle buyer support, the order email, purchase date, and the reason for the refund request.
If the issue is purely billing, tax, or payment-method related, Paddle buyer support may resolve it faster.
When a refund may be declined
- Requests submitted after the public refund window, unless local law requires otherwise.
- Clear fraud, abuse, or repeated bad-faith refund requests.
- Cases where access was delivered and there was no billing error, service failure, or mismatch with the public offer.
Refund request
Include your order email and purchase date when requesting a refund.
Timing
Most requests receive a reply within this time window.
2 business days