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Official report

ChatGPT

Apr 11, 2026All regions · EN
ChatGPT

Executive Summary

The most prevalent user complaints are inaccurate/fabricated information output, restrictive usage limits, UI/UX bugs and broken functionality, billing and subscription issues, login/account access problems, slow/laggy performance, excessive content moderation/censorship, lost data/sync failures, environmental impact concerns, and political/ethical alignment issues. Users frequently note the product has declined in quality compared to earlier versions, with core reliability failing even as paid subscription costs remain high.

Review Mix

Reviews analyzed
317
Current review sample
4-5 star reviews
137
43% of analyzed reviews
1-3 star reviews
180
57% of analyzed reviews

Investment direction, praise, trend

Capability investment brief
What users care about

Users are not asking for more surface area first. They care more about a simple interface, low learning cost, and less interruption, whether each visit quickly delivers useful content, whether the main task feels simple and efficient.

Why it matters

This leaves room in the market: whoever gets low-friction, easy-to-learn product experience right and then reinforces higher content value density has a real chance to stand out.

Recommended capability bets
Low-friction, easy-to-learn product experience
"UI/UX bugs and broken functionality" keeps showing up, which means users use a simple interface, low learning cost, and less interruption to judge products in this category.
Strong signal
Higher content value density
Good reviews keep pointing to "Strong content quality", so whether each visit quickly delivers useful content is already a real selection factor.
Strong signal
A smoother core task flow
"Inaccurate or fabricated information output" keeps showing up, which means users use whether the main task feels simple and efficient to judge products in this category.
Strong signal
Clear and trustworthy pricing boundaries
"Billing and subscription issues" keeps showing up, which means users use whether people can understand value and limits before paying to judge products in this category.
Strong signal
Smooth account access and recovery
"Login and account access problems" keeps showing up, which means users use whether sign-in, sign-up, and recovery feel smooth to judge products in this category.
Strong signal
Do not rush into
Do not expand new feature sets before fixing core response accuracy, as inaccurate output is the top user complaint.
Do not increase paid tier pricing before addressing arbitrary usage limits that frustrate both free and paying users.
Do not prioritize fancy UI redesigns before fixing basic, frequently reported UI bugs that break core user workflows.
Positive highlights
Strong content qu…
8 good reviews

The core content is worth c…

Clean interface
7 good reviews

Feels simple and easy to use

Easy onboarding
3 good reviews

New users can get started q…

Top issues
Inaccurate or fabricated information output
general · 49 mentions
15% of analyzed reviews

Users report frequent factual errors, invented data, misinterpreted prompts, inconsistent responses, and incorrect guid…

Restrictive usage limits
general · 23 mentions
7% of analyzed reviews

Users complain about strict, arbitrary limits on message count, image generation/uploads, file attachments, and convers…

UI/UX bugs and broken functionality
ux · 14 mentions
4% of analyzed reviews

Users report multiple UI issues including non-functional buttons, broken voice mode, offset touch targets, keyboard cov…

Trend
Last 12 months
New: performance issues +500%

Issue priority

Must
Inaccurate or fabricated information output
Users report frequent factual errors, invented data, misinterpreted prompts, inconsistent responses, and incorrect guidance across use case…
15%
49 mentionsHigh impact
Restrictive usage limits
Users complain about strict, arbitrary limits on message count, image generation/uploads, file attachments, and conversation length, with f…
7%
23 mentionsLower impact
UI/UX bugs and broken functionality
Users report multiple UI issues including non-functional buttons, broken voice mode, offset touch targets, keyboard covering input fields,…
4%
14 mentionsLower impact
4 more items
Should
Environmental impact concerns
Users criticize the app for excessive water and energy consumption from data centers, contributing to climate change, harm to wildlife (esp…
2%
7 mentionsLower impact
Political/ethical alignment issues
Users complain about pro-EU/pro-US political bias, support for war and weapons technology, association with leadership scandals, unethical…
2%
7 mentionsLower impact
Excessive content moderation and censorship
Users complain about over-censorship of harmless prompts, wrongful content policy flags for appropriate image generation requests, overly s…
2%
5 mentionsLower impact
Could
Current read
There is no issue in this priority level yet.
Won't
Current read
There is no issue in this priority level yet.

Issue Details

Inaccurate or fabricated information output

49 mentions15% of analyzed reviews
49
Mentions

Users report frequent factual errors, invented data, misinterpreted prompts, inconsistent responses, and incorrect guidance across use cases including academic work, technical troubleshooting, recommendations, and general queries.

Clark Parkers★★★

For roleplays and humor · 3 or 4 stars. For roleplays the characters got a bit more inaccurate, even on research and deep research mode. And can add corny, over the top, and cheesy lines. Like for example characters from anime like dxd, the accuracy has dropped. Also Not as good as back then. Lacks common sense. If I said “This person met this person named “Blake” when he was 15” then when I say “he fought this person “Outer” when he was 17” the ai asks “Did he meet this person before he fought outer” like no duh. Also it tried to hard to be funny like I can say remaster this which the original one was “Yeah I can’t eat” now they change it to “Yeah I can’t eat, emotional damage” to corny and trying to hard.

Apr 10, 2026

Artistry105

Gave bad advice · I asked if a certain website met the requirements I wanted. I went to that site based on chatGPT recommendation and even paid a subscription fee. It didn’t do what I wanted, I questioned this idiot why is that - this idiot apologized that it didn’t check the latest changes. It should not give advice on something that would cost money.

Apr 10, 2026

Restrictive usage limits

23 mentions7% of analyzed reviews
23
Mentions

Users complain about strict, arbitrary limits on message count, image generation/uploads, file attachments, and conversation length, with frequent prompts to upgrade to paid tiers even for paying subscribers.

Fins didáticos ilimitados★★

Fins didáticos · Eu gosto do ChatGPT mas ele poderia deixar o limite de imagens maior e deixar a gente utilizar mas ele tirando muitas fotos por causa que ele tem limite de modificar e mandar imagem para lhe responder eu acho isso muito necessário e isso me deixa muito brava por causa que estou no meio de meus estudos e ele para então eu acho que quando se trata de estudos ou coisas de matéria relevante estudos de escola ele deveria ser ilimitado para pessoas que usam fins didáticos ou importantes

Apr 9, 2026

Zidan🥀★★

Schlecht · Ich schreibe immer ein sache bei chatgpt aber das problem ist er antwortet nicht richtig. Und früher wie ich noch chatgpt kenne war er viel besser aber wegen seine updates ist er viel schlechter geworden man muss halb viel mehr bezahlen gefühlt man kann auch nur 1 foto pro tag benutzten dann ist sein limit. Aber bei knowuty kann man mehr als 1 foto machen und kann richtig antworten und…

Apr 9, 2026

UI/UX bugs and broken functionality

14 mentions4% of analyzed reviews
14
Mentions

Users report multiple UI issues including non-functional buttons, broken voice mode, offset touch targets, keyboard covering input fields, missing features (archive, customize buttons), empty bullet points, download failures, and unclear icon labels.

Tagging bdchcxbcv★★

Buggy app · This app is riddled with bugs. I can’t remember the last time I tried to ask it something without hitting some sort of bug. The stop button doesn’t work. The voice mode UI is broken in existing chats. The UI button touch targets are offset. And there are so many more I could list. Why can’t they just make the basic functionality work

Apr 10, 2026

Mary 975★★★

ChatGPT pro-organizzazione. · Sono un’utente ChatGPT Plus e uso l’app sia per lavoro sia nella vita privata. È uno strumento potente, ma manca l’organizzazione: non posso separare ambito professionale e personale, né organizzare le chat. Non esiste nemmeno uno spazio dove salvare e riutilizzare documenti e materiali. Questo crea confusione e rende difficile un uso quotidiano. Per un servizio a pagamento, queste sono funzioni base. spero venga migliorata presto e vengano introdotte queste funzionalità.

Apr 7, 2026

Billing and subscription issues

8 mentions3% of analyzed reviews
8
Mentions

Users complain about high pricing, paid plans not delivering promised features, being charged incorrectly for free tiers, no customer support for billing issues, and regret over paid subscriptions due to declining quality.

Blondie Mlon

Plus nicht nutzbar, trotz Download · Leider ist die Plus Version (bereits zum 2. Mal) bezahlt und nicht nutzbar. Die Verknüpfung zum Apple Account muss hier fehlgeschlagen sein. Apple verweist mich auf die Kontaktaufnahme mit OpanAI, da ich nun bereits 45,98€ bezahlt habe und den Service aber nie abrufen kann.

Apr 9, 2026

jpawelchak

Cancelled Subscription · Cancelling subscription due to Sam Altman’s inability to tell the truth and walking back from their not for profit status and charter. Also not acceptable that OpenAI was so quick to step up when Anthropic would not allow their products to be used in surveillance and autonomous weapons targeting related tech.

Apr 9, 2026

Login and account access problems

7 mentions2% of analyzed reviews
7
Mentions

Users report being wrongfully banned for being minors (when they are adults), being locked out of accounts after changing regions/Apple IDs, authentication errors, inability to recover old accounts, and repeated failed login attempts.

cherrylolamiacharloe

Mi continua a bannare · Chat gpt se ti fai l’account è un app un sacco utile, spiega bene e in maniera semplice concetti molto difficili. Gli ho dato una stella perché sono 4 volte che mi faccio l account e mi viene disattivato perché risulta che io sia minorenne, quando sto per compiere 19 anni. Non ho più modo di accedere o di recuperare i vecchi account

Apr 9, 2026

Aviri16

Cannot use the application with new apple account · I have move to another country and created a new apple account as I don’t have access to the old phone number. Now I cannot use the application anymore, as I cannot update enter the app with the old credentials and also cannot delete the app to install once more (it is still in the cloud) with the new account. I hope you will solve the problem, as I regular user of chat got premium, but can use it only from the browser

Apr 9, 2026

Slow/laggy performance

7 mentions2% of analyzed reviews
7
Mentions

Users report slow response times, app crashes/freezes when handling large files, degraded performance after updates, lag on both app and browser versions, and overall non-functional behavior.

Jfrjfk★★★

ChatGPT · Ibland är den seg när man ska komma in i appen och typ när man frågar något så svara den otydligt eller skriver för mycket eller bara svara på andra saker som man inte har frågat

Apr 4, 2026

Zozoyoshi

Just fix it · The applications performance has significantly downgraded over recent updates. This app is currently non-functional.

Apr 9, 2026

Excessive content moderation and censorship

5 mentions2% of analyzed reviews
5
Mentions

Users complain about over-censorship of harmless prompts, wrongful content policy flags for appropriate image generation requests, overly safe/generic responses, and refusal to answer valid questions that go against mainstream narratives.

tar1111111

Garbage since 5.* · Ever since 5.* working with ChatGPT has been frustrating. Responses are generic highly censored and moderated even more than ChatGPT’s highly censored and moderated platform. Responses feel more algorithmic authentic. Memory is better, but that’s worthless if the responses are filtered, censored and overly moderated. Add me into the 2.5+million canceled subscriptions.

Apr 10, 2026

Alice - lilly★★★

Huhhhh · I tried using this app to create an image with a completely friendly and appropriate prompt, but it incorrectly flagged my request as violating content policies. There was nothing inappropriate about what I asked for, so it was frustrating to see it rejected without a clear reason. It made the experience confusing and a bit disappointing, especially since I was just trying to make something fun and creative. I hope this can be improved so normal, harmless prompts aren’t mistakenly blocked in the future.

Apr 9, 2026

Lost data and sync failures

4 mentions1% of analyzed reviews
4
Mentions

Users report lost chat history, disappearance of long-term project data, and the model forgetting earlier context in the same conversation thread even with new chats.

MrTMelbourne

Recent issues?!? · Have used Chat GPT a lot of past year or so. Noticed past month that contextual memory is v poor and information provided often not accurate. Answers will change from one message to the next, lacking credibility. Information given the message before is forgotten or disregarded even with v new thread. Feel there are current issues.

Apr 9, 2026

Lannojm

Once the best, now the worst. · I don’t know what happened. It used to be amazing now it’s glitchy acts randomly and inconsistent in its functionality. I had a project with month of data and it just disappeared. Don’t waste your time with it. It’s expired and very much past its best before date.

Apr 8, 2026

Environmental impact concerns

7 mentions2% of analyzed reviews
7
Mentions

Users criticize the app for excessive water and energy consumption from data centers, contributing to climate change, harm to wildlife (especially polar bears), and general environmental damage.

Idklolllllll..

Don't use ai · (I'm putting this on every single video l see l don't care if it's ai or not but...) DO NOT USE AI it is rlly bad for the environment because the of the massive amount of energy and water it uses to run large dater centers and systems.thes Systems need water and cooling continuesly which waste BILLOUNS of litres of water which melts icebergs and water which are the resources we need and so do the animals. Polar bears and more need these icebergs and water to savive. WE are not only Indangering us BUT also the animals around us Google says "Environmental Impact: Training and running large AI models require massive amounts of electricity and water for cooling data centers. One study estimated that training a single large model can emit as much carbon as five cars over their lifetimes +7 AI is environmentally detrimental primarily due to its massive energy consumption, which drives up carbon emissions, alongside high water usage for cooling data centers and the generation of electronic waste. Training and running large AI models require immense computing power, with data centers projected to consume 7–12% of U.S. electricity by 2026–2027.Key Environmental Impacts:High Carbon Footprint: Training a single large AI model can emit 626,000 pounds of \(\text{CO}_{2}\), equivalent to 300 round-trip flights between New York and San Francisco.Massive Water Usage: Data centers require millions of liters of water for cooling to prevent overheating, with a single 100-word email generated by AI using approximately 500 milliliters of water.Energy Consumption: Generative AI queries require 4–5 times more energy than traditional search engine queries.Electronic Waste: The rapid development of AI necessitates frequent hardware upgrades, increasing the generation of toxic e-waste.Data centers, which power AI, often rely on electricity from fossil fuels, and their power demand is expected to double in the coming years due to increased AI adoption. +15 Artificial intelligence (AI) is indirectly harming polar bears and other wildlife primarily by accelerating the climate change that destroys their habitats, driven by the massive, unsustainable energy demands of the data centers that power AI technology. While AI is not inherently evil, its current rapid expansion requires enormous amounts of electricity—often generated by fossil fuels—and water for cooling, which intensifies the warming of the Arctic.Here is a more detailed breakdown of how AI contributes to this crisis:1. Accelerating Arctic Sea Ice Loss (Polar Bear Impact)Fossil Fuel Dependence: Training and operating large AI models requires data centers that consume vast amounts of energy. A significant portion of this energy still comes from coal and gas, contributing to global greenhouse gas emissions.Melting Habitat: The Arctic is warming faster than any other region. These emissions accelerate this warming, leading to a thinner, shorter sea ice season.Starvation: Polar bears need sea ice to hunt seals. Without enough ice, they are forced onto land for longer periods, leading to starvation, reduced reproduction, and lower survival rates for cubs.2. Physical Disruption of HabitatAI-Driven Extraction: AI is heavily used to optimize fossil fuel exploration and extraction, making it easier and faster to find and drill for oil and gas. Increased industrial activity in the Arctic disturbs the fragile ecosystems that animals depend on.Infrastructure Growth: The need to build more data centers—some the size of large warehouses—uses land and resources that can disrupt natural habitats.3. Water Consumption and ContaminationCooling Needs: Data centers require millions of liters of water to keep their servers cool. In dry areas, this places AI in direct competition with local ecosystems and wildlife for fresh water.Underwater Data Centers: While some try to use ocean water for cooling, the heat generated can raise local water temperatures, reducing oxygen levels and disrupting marine life.4. Psychological Distancing from RealityMisinformation and Abstraction: The proliferation of AI-generated images of wildlife—including "cuddly" but fake polar bears—can distort public understanding of the severity of the crisis.Reduced Empathy: When the starvation of a species is turned into data points, infographics, or fake AI imagery, the emotional urgency to save them can decrease, leading to reduced efforts in conservation.5. Increased PollutionElectronic Waste: The rapid advancement of AI requires constant hardware upgrades, creating a massive amount of electronic waste containing hazardous materials that can pollute soil and water.The Bottom Line: The problem is not AI itself, but rather the massive, unregulated increase in energy consumption and industrial activity it drives, which often prioritizes profit over environmental stability. So please don't use ai spread this everywere

Apr 9, 2026

yjawnx

The least profitable app · First, I’ll share my experience with this app. For the first year, it worked fine—actually, pretty well. But as time goes on, it’s turning into the most useless app imaginable. It doesn’t understand or know absolutely anything. Not only does it waste time, but the use of gpt also causes immense harm to animals and nature, since maintaining AI requires a massive amount of water. Because of this, polar bears and other species are on the brink of extinction, and all because people have found an “easier” way to solve their problems. But here’s the thing: it doesn’t solve “problems”; on the contrary, it makes them worse and leads us astray.

Apr 9, 2026

Political/ethical alignment issues

7 mentions2% of analyzed reviews
7
Mentions

Users complain about pro-EU/pro-US political bias, support for war and weapons technology, association with leadership scandals, unethical corporate practices, and calls for boycotts.

ChatGPT’ye ölüm!

Kötü, boykot yapay zeka!!! ne kadar oynarsanız o kadar çok masum ölür! · Eğer yükleyecekseniz sakın yüklemeyin, çünkü durum şöyle: Sürekli üzgünüm bu konuda sana yardımcı olamam diyor, çocuklar için oyuncak tabanca nereden bulabilirim diyorum üzgünüm çocukları bu şekilde tasvir edemem diyor. Hiçbir şey yapmıyor. İngilizce ve türkçeyi karıştırıp mesajları yazıyor. Sohbetleri çok kısıtlı belleği birkaç cümle alabiliyor, sonra doluyor. Uygulama içi satın alımlar çok pahalı, üstelik plus’a geçseniz bile neredeyse hiçbir şey değişmiyor. Yaptığı görüntüler çok kalitesiz. İki görüntü üretiyorsun 24 saat bekletiyor seni limit doldu diye. Bana üzerinde firavun olan, çayırlarda gezen gri bir fil resmi oluştur diyorsun, şehrin ortasında gezen fil resmi oluşturuyor. Böyle böyle düzelt şunu diyorsun, yine saçma sapan bir şey yapıyor, sonra limitin doldu diyor. Verdiği cevaplar mantıksız. Bir yıldız fazla bile buna, yani sırf bu yorumu yapmak için verdim ben. Üstelik boykot!!! Sohbetler inceleniyor ve Amerika’ya-İsrail’e gidiyor. Eğer telefonunuzda yüklüyse mutlaka silin. Sizi oyalamak için verdiği cevaplardan sonra istersen şunu yapabilirim, sana kimsenin bilmediği bir şey söyleye bilirim diye sizi oyalıyor ve siz daha çok ona bakıyorsunuz fark etmeden. Yüklerken uygulamanın nasıl olduğu altta gözüküyor ama oradaki hiçbir özellik yok! Kedi resmi verip bunu çizgi film karakterine dönüştür dersen saçma sapan, değişik bir kedi resmi yapar. Türkiye’deki mühendis maaşının asgari ücret olduğunu savunuyor!!! 47’ye Malatya 48’e Mardin diyor, şunu düzelt deyince de hala kendi fikrini savunuyor seni anlıyorum ama piyasadaki durumlar öyle değil bazen karışabiliyor böyle durumlar diyor sanki kendi çok biliyor, geri zekalı yapay zeka!(öğrenciler için, böyle bir şeyi ödevde kullanacaksanız, daha akıllı bir doğal zekaya başvurmanızı öneririm :) Lütfen yararlıya basın!

Apr 9, 2026

jpawelchak

Cancelled Subscription · Cancelling subscription due to Sam Altman’s inability to tell the truth and walking back from their not for profit status and charter. Also not acceptable that OpenAI was so quick to step up when Anthropic would not allow their products to be used in surveillance and autonomous weapons targeting related tech.

Apr 9, 2026

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